FAQs

🚗 Can I complete rescues in a small car? 

Yes! Mini is mighty! While some rescues are large, the majority of them can fit into a sedan. If you’re unsure about the size of the rescue, check the number of boxes or bags it is – most boxes are about the size of a small moving box – easy to lift by one person. Or if you have a super small car, stick to smaller rescues like UDF and Chick-Fil-A instead of our large produce rescues like Castellini and Kroger. 

🍓 What are the expectations for inspecting food? 

I’ll return the question – would you take it home for your family to eat? Food donors should be giving you good, edible food, but sometimes there’s an oversight. If you’re able, check the bottom of the bag or box to make sure food isn’t squished or moldy and that packaged food is still sealed. You do not have to unpack big boxes or go through every single piece of produce, but a general glance-over will help us be sure we aren’t taking bad food to a non-profit. If you have further questions about this, review the safety training.

⏰ What does the time range on rescues mean? 

The clock is ticking, but maybe not as fast as you think! When you click on a rescue, it gives you a time range such as 10:30-11:30am. This is a range for PICK UP. In this example you just need to arrive at the food donor no later than 11:30 and then take it directly to the non-profit. 

☎️ Who do ya call? 

Ghost Busters! Or better yet, our main line. There are lots of steps involved in rescues which can get confusing! If you have questions and are unsure of who to call, you can always reach us at 513-449-1698. I recommend saving it to your phone. There’s also a phone icon in the app that you can tap on to call us at any time during your rescue if you have an issue.

⛔️ What do I do if I can’t make it?

Winter is coming [queue all the Game of Thrones memes]. If you think you will be unable to make a rescue due to weather, traffic, or a personal issue, please call us ASAP. We will find a super hero to sub for you.

🥇 How can I help in more ways?

My favorite question. We have a list of “super heroes” that we call or text for special requests. If you want to get involved in a bigger way, email us to let us know!