Privacy Policy

Thank you for visiting the Last Mile Food Rescue (LMFR) website. The protection of your privacy is important to us. This privacy statement discloses the privacy practices for the LMFR website at www.lastmilefood.org

Information collection and use

Because this site accepts online donations, certain personally identifiable information is collected. The types of information we collect include names, addresses, e-mail addresses, telephone numbers and credit card information.

We may also collect other non-personally identifiable information about your computer such as the type of browser you are using or the domain name of your Internet Service Provider.

LMFR is the sole owner of the information collected on this site. We will not sell or rent this information or any donor information to others in ways different from what is disclosed in this statement.

How we use the information we collect

The personally identifiable information collected by the LMFR site is used to fulfill online donations. We may also use this information to send users further details about LMFR and its upcoming events, programs and projects.

Non-personally identifiable information may be used in aggregate form to analyze the usage of our site and improve site design and interface.

This information that we collect will not be disclosed to third parties unless in response to a legal claim or law enforcement agency’s request.

Cookies

Cookies are small text files stored by your browser on your computer’s hard drive. Cookies do not contain personally identifiable information. They enable us to provide a more seamless experience for our users. For example, by setting a cookie for our site, the user would not have to log in with a password more than once, thereby saving time while navigating our site. If a user rejects the cookie, there may be areas of our site that are restricted. Cookies can also enable us to track and target the interests of our users to enhance the experience of our site.

Links

This website contains links to other sites. LMFR is not responsible for the privacy practices of other sites. When we link to a new site we will launch a new browser window.

This privacy statement applies solely to information collected by this website.

E-mail and postal mail from LMFR

Registered users are automatically subscribed to our e-mail and U.S. Postal mail correspondence that contain promotional information unless they opt-out during the registration process. Users can also unsubscribe or cancel reception of promotional information by contacting us in one of the following ways:

Send e-mail to info@lastmilefood.org or call (513) 449-1698.

Security

This website has made commercially reasonable efforts to protect our users’ information with appropriate physical and electronic procedures to prevent unauthorized access both online and off-line. Only employees who need the information to perform a specific job (such as volunteer coordinator) are granted access to personally identifiable information.

Feedback

Users may provide feedback to LMFR by sending an e-mail to info@lastmilefood.org. Any contact information entered when providing feedback will only be used to acknowledge or respond to that feedback.

Correcting or accessing personal information

If a user’s personally identifiable information changes (such as e-mail address or ZIP code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that user’s personal data provided to us.

Personal information may be updated by contacting us in one of the following ways:

Send e-mail to info@lastmilefood.org or call (513) 449-1698.

Notification of changes

If we decide to change our privacy policy, we will make those changes on this page and post a notification for a suitable period of time on our home page. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information is collected.

SMS Privacy Policy

Information Collection

Last Mile Food Rescue collects and stores the phone numbers of individuals who opt in to receive SMS messages. Additional information such as message history and interaction data may also be recorded for service improvement and compliance purposes. SMS consent is not shared with third parties.

Use of Information

Your information is used solely to send SMS messages that you have consented to receive. We do not sell, share, or distribute your personal information to third parties. SMS consent is not shared with third parties. No mobile opt-in data will be shared with third parties.

Data Security

We implement reasonable security measures to protect your data from unauthorized access, disclosure, or misuse. However, no transmission over the internet or mobile networks can be guaranteed to be completely secure.

Terms of Service for SMS Communications and Consent

By providing your phone number to Last Mile Food Rescue, you agree and acknowledge that Last Mile Food Rescue may send account notifications, customer care, and marketing text messages to your wireless phone number for updates related to customer care, account notifications, and marketing services.

No mobile opt-in or text message consent will be shared with third parties or affiliates for marketing purposes. Information obtained as part of the SMS consent process will not be shared with third parties or affiliates for marketing purposes.

If you have consented to receive account notifications, customer care, or marketing text messages from Last Mile Food Rescue, you may receive messages related to our food rescue services.

Use Cases

Account Notifications We reach out to volunteers and partners with account notifications regarding food rescue assignments, pickup schedules, delivery confirmations, and important program updates.

Customer Care As part of our commitment to customer care, we assist volunteers with coordination questions, pickup logistics, and respond to inquiries about our food rescue programs and volunteer opportunities.

Marketing As part of our marketing outreach, we share information about volunteer opportunities, food waste statistics, community impact stories, and programs that may benefit those interested in supporting our food rescue mission.

Example Messages

Account Notification Example: Good morning Sarah, this is Last Mile Food Rescue. We are reaching out about an account notification regarding a food rescue pickup tomorrow at 10 a.m. at Main Street Bakery. Can you help with this rescue? Reply STOP to opt out of SMS messaging.

Customer Care Example: Hi Sarah, this is Last Mile Food Rescue. We wanted to check in to see if you have any questions about your upcoming food rescue assignment or need directions to the pickup location. Is there anything we can help address? Reply STOP to opt out of SMS messaging.

Marketing Example: Hi Sarah, this is Last Mile Food Rescue. Thank you for being part of our mission to fight food waste and hunger! We wanted to let you know about our volunteer appreciation event next month. Would you like more information? Reply STOP to opt out of SMS messaging.

Standard Messaging Disclosures

  • Message and Data Rates May Apply
  • Message Frequency: SMS frequency will vary depending on the type of communication (up to 1,000 messages daily organization-wide).
  • You can opt out at any time by texting STOP.
  • To opt back in, reply START.
  • For assistance, text HELP or visit our Privacy Policy and SMS Terms and Conditions.
  • For more information, please visit our Privacy Policy and Terms of Use.